SHIPPING & RETURNING

At KOKASHI, we are committed to providing a smooth and reliable shopping experience. Below, you'll find our shipping and return policies for U.S. customers.

Shipping Policy

Processing & Delivery Time

• Orders are processed within 1-3 business days (excluding weekends and holidays).
• Once shipped, orders typically arrive within 10-15 business days depending on your location and carrier conditions.
• A tracking number will be provided via email once your order is shipped.

Shipping Fees

• Free Shipping for orders over $99.
• A $9.99 flat-rate shipping fee applies to orders under $99.

We currently ship within the United States only. Shipping times may vary due to factors beyond our control, such as weather conditions and carrier delays.

Return & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a 30-day return policy under the following conditions:

Eligibility for Returns

• Items must be unused, in original condition, and with all packaging intact.
• Returns must be requested within 30 days of receiving your order.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Initiate a Return

1. Contact Us: Email our customer support team at support@kokashi.com with your order number and reason for return.
2. Receive Instructions: We will provide you with return instructions, including the return address.
3. Ship Your Item: Send the item back using a trackable shipping method. Once received and inspected, we will process your refund within 5-7 business days.

Refund Policy

• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.
• If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos for a quick resolution.